Track your order

Your order number is in your confirmation email. It starts with DGX. Once shipped, tracking is provided by DHL.

Have an account? Your tracking lives under Orders.

Frequently asked order questions.

Shipping, delivery, and what to do if something's off.

You’ll get a DHL tracking link by email as soon as your order ships — usually within one business day. You can also find it under Orders in your account, or right here with your order number.

Yes, always. Every order arrives in plain packaging with no product names or health information on the outside. The label shows only what a label has to: your address and ours.

We’ll make it right. Contact us with your order number and a photo if you have one, and we’ll send a replacement or a refund — whichever you prefer. No need to ship anything back.

Yes, any time before it ships. Contact us as soon as you can and we’ll take care of it. If it’s already on its way, our returns process has you covered — details on the Returns page.

Unopened tests can be returned within 30 days of delivery. Because these are health products, we can’t accept opened kits. Full details and how to start a return are on the Returns page.

Need help with your order?

We are here to help - Reach us using your preferred method.